response times to customer support request ("csr") are prioritised by the impact the given issue has on the customer´s ability to use the 卡塔尔世界杯预选赛赛程 dashboard. the following table defines the service levels provided to csr´s by the 卡塔尔世界杯预选赛赛程 dashboard support team.
defined as: a system wide outage that prevents the customer from logging in and access all of the available features.
normal business hours
email - within 4 hours
phone - within 4 hours
extended business hours
email - within 8 hours
phone - within 8 hours
defined as: functional features affected and there is no workaround.
normal business hours
email - within 6 hours
phone - within 6 hours
extended business hours
email - within 12 hours
phone - within 12 hours
defined as: functional features affected but there is a work around or are not critical to use the day to day use of the 卡塔尔世界杯预选赛赛程 dashboard.
normal business hours
email - within 24 hours
phone - within 24 hours
extended business hours
email - within 24 hours
phone - within 24 hours
defined as: customer information requests or no day-to-day operation is being impeded.
normal business hours
email - within 48 hours
phone - within 48 hours
extended business hours
email - within 48 hours
phone - within 48 hours
we aim to provide a full resolution to your support request within 24 to 48 hours of responding to your initial support request.
holiday date | day | holiday |
---|---|---|
10th april | friday | good friday |
13th april | monday | easter monday |
8th may | monday | may day bank holiday |
25th may | monday | spring bank holiday |
31st august | monday | summer bank holiday |
24th december | thursday | christmas eve |
25th december | friday | christmas day |
28th december | monday | boxing day |
31st december | thursday | new years eve |
1st january | friday | new years day (2021) |
effective from: 27th january 2020