service level agreement

response times

response times to customer support request ("csr") are prioritised by the impact the given issue has on the customer´s ability to use the 卡塔尔世界杯预选赛赛程 dashboard. the following table defines the service levels provided to csr´s by the 卡塔尔世界杯预选赛赛程 dashboard support team.

priority 1 - urgent - very high business impact/services unavailable

defined as: a system wide outage that prevents the customer from logging in and access all of the available features.

normal business hours

email - within 4 hours
phone - within 4 hours

extended business hours

email - within 8 hours
phone - within 8 hours

priority 2 - high - high business impact/operations affected

defined as: functional features affected and there is no workaround.

normal business hours

email - within 6 hours
phone - within 6 hours

extended business hours

email - within 12 hours
phone - within 12 hours

priority 3 - normal - low business impact/non critical

defined as: functional features affected but there is a work around or are not critical to use the day to day use of the 卡塔尔世界杯预选赛赛程 dashboard.

normal business hours

email - within 24 hours
phone - within 24 hours

extended business hours

email - within 24 hours
phone - within 24 hours

priority 4 - low - minimal business impact

defined as: customer information requests or no day-to-day operation is being impeded.

normal business hours

email - within 48 hours
phone - within 48 hours

extended business hours

email - within 48 hours
phone - within 48 hours

resolution times

we aim to provide a full resolution to your support request within 24 to 48 hours of responding to your initial support request.

卡塔尔世界杯预选赛赛程 dashboard support team holidays 2020 dates

2020 to 2021 holiday dates

holiday date day holiday
10th april friday good friday
13th april monday easter monday
8th may monday may day bank holiday
25th may monday spring bank holiday
31st august monday summer bank holiday
24th december thursday christmas eve
25th december friday christmas day
28th december monday boxing day
31st december thursday new years eve
1st january friday new years day (2021)

effective from: 27th january 2020

big 5 世界杯2022赛程表改变

social links